Shipping policy
Order processing: In general, we will complete the order processing and arrange shipment within [specific time, such as 1-3 working days] after you place the order and pay successfully. There may be delays during special items or promotions, please follow the instructions on the order details page.
Stock availability: Some products may have a lead time, we will clearly mark the estimated delivery time on the product details page. If the item you ordered has a lead time, we will ship it to you as soon as possible after the completion of the stock.
Standard logistics: We provide a variety of standard logistics methods for you to choose from, including but not limited to international express, postal parcels, special line logistics, etc. The specific logistics method and cost will be displayed when you place an order, you can choose the most suitable logistics method according to the actual needs.
Special Logistics: For some special goods or regions, we may provide specialized logistics solutions. For details, please consult customer service or check the product details page.
Tracking number: After delivery, we will send you the tracking number and the relevant information of the logistics company by email or in-site letter. You can use the tracking number to inquire logistics information on the official website of the logistics company or our website.
Logistics information update: We will update the logistics information in real time to ensure that you can keep abreast of the shipment status of your goods. In the event of an abnormal situation (e.g. delay, loss, etc.), we will contact you in a timely manner and coordinate a solution.
Customs duties and taxes
Tariffs: Cross-border shopping may involve duties and other import taxes. These costs are usually borne by the buyer, and the amount depends on the value of the goods, the quantity, the destination country and local customs policies. Please understand and be prepared to pay the relevant taxes before purchasing.Tax Estimate: We may provide a tax estimate tool to help you get a general idea of the taxes you may incur. However, please note that actual taxes and fees may vary depending on a number of factors and are based on the amount ultimately charged by local customs.
Delivery address: Please ensure that the delivery address you provide is accurate, so as to avoid undelivery or delay due to incorrect address.
Signing for inspection: When receiving the goods, please be sure to check whether the outer packaging of the goods is intact and whether the quantity is correct in front of the Courier. If there is any problem, please contact the Courier immediately reject or contact us. Once signed, we will consider that you have confirmed that the goods are correct and agree to assume any subsequent risks that may arise.
If you encounter any problems or need assistance during the logistics process, please feel free to contact our customer service team via our customer service hotline, email, live chat or social media platforms. We will be happy to serve you to ensure that your logistics problems are properly solved.