Faq
Shopping process
How to register an account?
Click the "Register" button at the upper right corner of the homepage of the website, fill in the relevant information (such as email, password, etc.) and submit. After registration, you will enjoy more member-only benefits and services.
How to place an order?
Browse the goods, select the desired goods to add to the shopping cart, enter the shopping cart page to confirm the order information, click the "settlement" button, fill in the delivery address as prompted, select the payment method and complete the payment.
What are the payment options?
We support PayPal. Payment methods may vary by region, please check the available options on the payment page.
Under normal circumstances, we will arrange delivery after the order is confirmed. There may be delays during special items or promotions, please follow the instructions on the order details page.
How to query logistics information?
After delivery, you will receive an email with the tracking number. You can enter the tracking number on the "My Order" page of our website to query the logistics information, or visit the official website of the corresponding logistics company to query.
Return and exchange policy
How to apply for a return or exchange?
Please contact our customer service team after receiving the product [within a specific time, such as 7 days] to explain the reason for return and provide the relevant order information.We will guide you through the return and exchange process according to your specific circumstances.
Who bears the postage for return and exchange?
The postage policy for returns and exchanges varies depending on the circumstances. If the goods are returned or replaced due to quality problems, we will bear the round-trip postage; If for personal reasons (such as inappropriate size, dislike, etc.), the postage must be borne by the buyer. Please refer to our return policy page for details.
other
How to contact customer service?
You can contact our customer service team via our customer service hotline, email, live chat or social media platforms. Please refer to the Contact Us page for details.
How to guarantee the quality of goods?
We strictly screen our suppliers to ensure that all products meet quality standards.At the same time, we provide genuine guarantee services, so that you shopping worry-free.
How to register an account?
Click the "Register" button at the upper right corner of the homepage of the website, fill in the relevant information (such as email, password, etc.) and submit. After registration, you will enjoy more member-only benefits and services.
How to place an order?
Browse the goods, select the desired goods to add to the shopping cart, enter the shopping cart page to confirm the order information, click the "settlement" button, fill in the delivery address as prompted, select the payment method and complete the payment.
What are the payment options?
We support PayPal. Payment methods may vary by region, please check the available options on the payment page.
Logistics and distribution
Under normal circumstances, we will arrange delivery after the order is confirmed. There may be delays during special items or promotions, please follow the instructions on the order details page.
How to query logistics information?
After delivery, you will receive an email with the tracking number. You can enter the tracking number on the "My Order" page of our website to query the logistics information, or visit the official website of the corresponding logistics company to query.
Return and exchange policy
How to apply for a return or exchange?
Please contact our customer service team after receiving the product [within a specific time, such as 7 days] to explain the reason for return and provide the relevant order information.We will guide you through the return and exchange process according to your specific circumstances.
Who bears the postage for return and exchange?
The postage policy for returns and exchanges varies depending on the circumstances. If the goods are returned or replaced due to quality problems, we will bear the round-trip postage; If for personal reasons (such as inappropriate size, dislike, etc.), the postage must be borne by the buyer. Please refer to our return policy page for details.
other
How to contact customer service?
You can contact our customer service team via our customer service hotline, email, live chat or social media platforms. Please refer to the Contact Us page for details.
How to guarantee the quality of goods?
We strictly screen our suppliers to ensure that all products meet quality standards.At the same time, we provide genuine guarantee services, so that you shopping worry-free.