Refund policy
We are committed to providing our customers with quality products and a hassle-free shopping experience. In order to protect your rights, we have established the following clear refund policy. Please read this policy carefully before shopping, so that you can smoothly handle the refund procedure if necessary.
1. Refund conditions
Quality problems: If you receive goods with quality problems (such as broken, defective, not as described, etc.), you have the right to request a refund after receiving the goods.
Non-quality issues return: For non-quality issues, such as personal reasons (such as inappropriate size, color, etc.) need to return, we usually do not accept no reason to return. However, some products may enjoy our special "worry-free return and exchange" service, please refer to the product details page or consult customer service.
Unshipped orders: If you request cancellation and refund before the order is shipped, we will process your refund request as soon as possible, but the exact refund time may vary depending on the payment method and bank processing time.
2. Refund process
Submit application: Please log in to your account, find the order to be refunded in the "My Order" page, click the "Request refund" button, and fill in the refund reason and related information.
Review confirmation: We will review your refund request as soon as possible after receiving it. For applications that qualify for a refund, we will agree to a refund and inform you of the next steps.
Return items (if applicable) : For items that need to be returned, please return the items to the return address provided by us, and make sure that the items are packed and complete with accessories. Please keep the return voucher for easy reference.
Refund processing: After we receive the returned goods and confirm that they are correct, we will handle the refund procedure for you as soon as possible. The refund will be returned to your payment account, the exact arrival time may vary depending on the payment method and the processing time of the bank.
Third, precautions
Freight: For the return of goods due to quality problems, we will bear the round-trip freight; For the return of non-quality problems, the freight shall be borne by the buyer. Please refer to our shipping policy for specific shipping standards.
Special products: Some special products (such as customized products, consumable products, etc.) may not be eligible for return service, please refer to the product details page or consult customer service.
Time of refund: We promise to refund you after receiving the returned goods and confirming that they are correct. If the refund is delayed due to force majeure such as holidays or bank system failure, please understand and wait patiently.
4. Contact us
If you encounter any questions or need assistance during the refund process, please feel free to contact our customer service team via our customer service hotline, email, live chat or social media platforms. We will be at your service to ensure that your refund request is handled properly.
1. Refund conditions
Quality problems: If you receive goods with quality problems (such as broken, defective, not as described, etc.), you have the right to request a refund after receiving the goods.
Non-quality issues return: For non-quality issues, such as personal reasons (such as inappropriate size, color, etc.) need to return, we usually do not accept no reason to return. However, some products may enjoy our special "worry-free return and exchange" service, please refer to the product details page or consult customer service.
Unshipped orders: If you request cancellation and refund before the order is shipped, we will process your refund request as soon as possible, but the exact refund time may vary depending on the payment method and bank processing time.
2. Refund process
Submit application: Please log in to your account, find the order to be refunded in the "My Order" page, click the "Request refund" button, and fill in the refund reason and related information.
Review confirmation: We will review your refund request as soon as possible after receiving it. For applications that qualify for a refund, we will agree to a refund and inform you of the next steps.
Return items (if applicable) : For items that need to be returned, please return the items to the return address provided by us, and make sure that the items are packed and complete with accessories. Please keep the return voucher for easy reference.
Refund processing: After we receive the returned goods and confirm that they are correct, we will handle the refund procedure for you as soon as possible. The refund will be returned to your payment account, the exact arrival time may vary depending on the payment method and the processing time of the bank.
Third, precautions
Freight: For the return of goods due to quality problems, we will bear the round-trip freight; For the return of non-quality problems, the freight shall be borne by the buyer. Please refer to our shipping policy for specific shipping standards.
Special products: Some special products (such as customized products, consumable products, etc.) may not be eligible for return service, please refer to the product details page or consult customer service.
Time of refund: We promise to refund you after receiving the returned goods and confirming that they are correct. If the refund is delayed due to force majeure such as holidays or bank system failure, please understand and wait patiently.
4. Contact us
If you encounter any questions or need assistance during the refund process, please feel free to contact our customer service team via our customer service hotline, email, live chat or social media platforms. We will be at your service to ensure that your refund request is handled properly.